Refund Policy
Returns, Refunds and Warranty Policy
Thank you very much for purchasing an tipnail product.
If you would like to return or request a refund, please see the policy below.
Cancellation Policy
After placing your order at tipnail.com,Before shipping preparationIf so, you can cancel for a full refund.
Please note that we are unable to offer refunds once your order has entered the processing stage.
Returns Policy
TipNail products include30-day money-back guaranteeIt is accompanied by:
We use cutting-edge technology and high-quality materials to provide products that satisfy our customers. However, if you are not satisfied for any reason, please return the item within 30 days from the date of purchase.
Return Policy:
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The product must be purchased directly from the TipNail official website*
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All original packaging and instructions are included
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Items must be returned within 30 days of receipt
Note:
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If you return the product for your own reasons, you will be responsible for the return shipping costs.
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If the return is due to a defective product, we will cover the return shipping costs.
If you purchased from an authorized retailer, please contact the retailer directly. We do not have access to payment information. If the return conditions are not met, a restocking fee may apply, or the refund will be issued as store credit.
Special return cases
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If an analysis is required due to a product defect, we will cover the return shipping costs.
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If you return the product for personal reasons (dissatisfaction, difference in image, etc.), the shipping costs will be borne by the customer.
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If a defect is found, you can choose between a free replacement or a refund.
To start a return, please include your order number.support@tipnail.comPlease contact us by email and we will process your refund within 3 business days of receiving the returned item.
In the case of a return due to delivery refusal, the amount may be refunded minus the cost of round-trip shipping.
Return Procedure
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support@tipnail.com Please contact us with your order number or the email address you used when placing your order.
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We will send you instructions on how to pack and return the item.
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Please return it to the address provided, including all accessories.
*Please be sure to provide the tracking number when returning the item. We will process your refund within 3 business days of receiving the item.
Non-returnable items
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Products that cannot be resold after use (e.g. paper, labels, etc.)
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Products that do not have all parts
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Official website (Products purchased outside of www.tipnail.com
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Products that have been damaged due to unauthorized repair, modification, misuse, water damage, etc.
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Product that does not match the warranty information
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Products that are clearly stated as "non-returnable/non-exchangeable" on the official website
Other return rules
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The included gift must also be returned.
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Please make sure to check the condition upon arrival of the goods. If there is any damage or defect, refuse to accept the delivery and inform the delivery person.
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In exceptional circumstances, we may offer a refund without a return.
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If the defect is not due to the quality of our product, the customer will be responsible for the return shipping costs.
Refund Policy
If a refund is decided upon after discussions with the customer, it will be processed within 3 business days. You will be notified via email once the refund is complete.
If you have not received your refund within 7 business days,support@tipnail.com Please contact us.
*Custom-made items such as personalized products are not eligible for returns or refunds.
*Refunds will be made in the same way as payment.
Warranty Information
Warranty periodOne year from the date of purchase(unless otherwise specified).
If the product breaks down within the warranty period, we will replace it in accordance with our terms and conditions.
Warranty conditions:
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Those who purchased new products from official TipNail stores or authorized retailers
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Properly used and stored, and not altered, misused or damaged
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The defect must be reported to us within 10 days of discovery.
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All warranty issues will be handled by our company
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Warranty items must be returned prepaid with proof of purchase
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Any unauthorized repairs or modifications will void the warranty
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Damage caused by external factors such as fire, flood, or falls is not covered.
How to calculate the return and warranty period
The calculation is based on the date of receipt of the parcel. If the deadline is exceeded due to delivery delays or incorrect tracking information,support@tipnail.com Please contact us.